Privacy Policy – Melbourne Community Health

​

Melbourne Community Health (“MCH”) respects your privacy and is committed to keeping your personal information safe. This policy explains, in simple terms, what information we collect and how we use it to provide NDIS support across Northern Melbourne.

​

What Information We Collect

​

We collect basic details needed to help you with NDIS services, such as:

• Your name and contact details

• Your NDIS information and support needs

• Any information you share through our website, WhatsApp, or phone

• Notes that help us understand how to support you

This information helps us deliver reliable, personalised, and multilingual NDIS support.

​

How We Use Your Information

​

We use your information to:

• Provide NDIS services that match your needs

• Contact you quickly when you ask for support

• Improve our services and communication

• Help you access the right NDIS providers and programs

We do not sell or trade your information.

​

How We Keep Your Information Safe

​

Your information is stored securely and only accessed by authorised team members. We keep your details private and protect them as part of our commitment to trusted NDIS support in Northern Melbourne.

​

Sharing Information

​

We only share your information when:

• You ask us to

• It is needed to coordinate your NDIS support

• It is required for safety or essential services

We always aim to keep your information confidential.

​

Your Choices

​

You can contact us at any time to:

• Access your information

• Update or correct your details

​

We’re here to help.

​

Contact Us

​

If you have any questions about your privacy, you can reach us here:

​

Melbourne Community Health
Email: info@mchh.com.au
Phone: 1300 759 135
Address: 5B/195 Somerton Rd, Roxburgh Park VIC 3048